So I use to go to work every day with a Double Tall Grande Non-Fat No Whip Mocha and a Blueberry scone (need all of the calories after my morning run you see). It is a pain to get the coffee, remind Lynn to get it for me or park the car, unbuckle the princess, wait in a long line, hope I don’t get a ticket. Buckle the princess back in. It takes a good 15 minutes and stressful emails are already piling up in my blackberry. About 2 weeks ago, decided to pick up some Dt Mt Dew on the way in to work instead of the highly dramatic mocha. The gas station is gross of course, no plush green couch or sassy fun business people all around you. The entire snack place is the size of a bathroom and there is a big plastic screen between me and the gas station lady with the slot at the bottom where you push your cash down.
I can handle this city stuff, so I get my Dt. Mt Dew and a little snack for the princess and went to check out. That is where I met the Gas Station Lady. Although the gas station itself is a bit scary, Gas Station Lady was not. She was happy (but not over happy I have not had my caffeine yet mind you) she quickly rung up my treats, and I was able to get out of there under 10 seconds. I was about to get to work before the emails start a coming. So the next day I went back, same experience. This time she told me how pretty princess Abby is. I’m starting to like this gas station lady. So the next day I went back and since it is a gas station I got gas. She was funny, happy, kinda made my day. The next day I went back again, we talked about how cold it is and I still got my stuff in under 10 seconds, maybe we are done to 5 now. <unbucking and re-buckling Abby is not included in that time> but I am making good time and I have a new friend.
There is always a person in front of me when I first come in and they seem to have the same experience with the Gas Station Lady. They always have a big smile on their face during and after talking with her, they get their lottery ticket or whatever they need super-fast and happy.
Makes me think. She is so happy being a gas station lady, she does her job so well, brings customers back, upgrades them to the gas (without doing it directly) and what does she get? $12 an hour or whatever now is the Chicago Minimum Wage and the prestigious title of “Gas Station Lady”. Geez.
I bet you all have a Gas Station Lady in your life- could even be your Starbucks Barrister. But it makes me thing back to the basics – we are all customers and we are all in sales. The sale could be to convince stock holders on your idea, the sale could be simply to persuade your husband you need new wood floors. The sale could be Vmware Consulting Services, Site to Site Replication Hardware and Software. It does not matter, but the experiences that you give with the purchase is what matters. Get what needs to be done and do it with passion. Simple right.
Thank you Gas Station Lady. Next time I go back I will ask you your name.